Roles and Responsibilities :
- Lead and mentor a team of field service technicians, providing guidance and support.
- Coordinate field service activities, ensuring timely and effective resolution of customer issues.
- Conduct regular performance reviews and training sessions for team members.
- Act as the primary point of contact for customers, addressing their concerns and ensuring satisfaction.
- Oversee the installation, maintenance, and repair of crusher equipment on-site.
- Ensure compliance with safety regulations and industry standards.
- Manage field service schedules, dispatching technicians as needed.
- Maintain accurate service records and documentation.
- Collaborate with the engineering and sales teams to provide feedback and improve service offerings.
Desired Qualifications & Skill Requirements :
- Strong leadership and team management skills.
- Excellent problem-solving and analytical abilities.
- In-depth knowledge of crusher equipment, including operation, maintenance, and repair.
- Proficient in using diagnostic tools and software related to crusher equipment.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Willingness to travel frequently and work in various field environments.
- Strong organizational and time-management skills.